Moes, F., MA

Understanding the knowledge dynamics in decision-making in Zorginstituut Nederland

 Department of Health, Ethics and Society, Faculty of Health, Medicine and Life Sciences, Maastricht University, mailto: [email protected]
Supervisor(s): Prof. Klasien Horstman, Prof. Eddy Houwaert and Prof. Diana Delnoij



• MA Philosophy (cum laude) – Philosophy and Public Affairs. University of Amsterdam. Diploma: 2009.
Thesis: ‘Somalia. Political obligation in a Disintegrated State’
• MA Conflict Studies & Human Rights (cum laude)
Utrecht University. Diploma: 2009.
Thesis: ‘Legitimacy in Statebuilding Practice’
• BA Philosophy, University of Amsterdam. Diploma 2008.
• BA International Business & Languages. HES Amsterdam. Diploma 2007.

• Research Fellow at the Scientific Council for Government Policy (WRR), The Hague (2011- 2013).
• Lecturer Philosophy of Science, Philosophy Department, University of Amsterdam (2010-2013).


This ethnographic research portrays the knowledge practice and knowledge culture of Zorginstituut Nederland (the Dutch Health Care Institute). This public institution plays a pivotal role within the health care system in the Netherlands. It guards the quality, accessibility and affordability of health care. Zorginstituut Nederland is the organization that advices the Ministry of Health on the composition of the basic insurance package of health care and the institute coordinates guidelines and indicators for quality of care.

This research focuses on the knowledge practice and knowledge culture of Zorginstituut Nederland. Which forms of knowledge are used in policy and decision making concerning the basic insurance package of health care and quality of care at the Zorginstituut Nederland? Which different academic disciplines and forms of experiential knowledge (for instance, experiential knowledge of patients, citizens, or professional experts) play a role in decision making and in the social justification of these decisions? In addition, this research addresses the question whether the knowledge practice is adequate in terms of representation and relevance, and whether the knowledge strategy can be improved. The qualitative ethnographic research discusses the role of scientific and experiential knowledge in complex decision making processes in the context of the modern risk society.